Extra Cost of Rush Order, Get goods within 15-20 days

Extra cost for Rush order
Delivery time is within 15-20 days.
This cost is paid for first class of express and sewer who would like to work extra time to finish this dress.

Total Delivery Time = Processing Time + Shipping Time

SHIPPING POLICY

Processing time: 7–10 business days Shipping time: 3–5 business days (All orders are shipped via air freight to ensure fast and reliable delivery.) You’ll receive a tracking link via email once your order is dispatched.

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RETURN POLICY

Easy returns within 30 days of receipt. Items must be unworn, unwashed, unaltered, with all tags attached and in original condition.

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Bust

This is not your bra size. Wear a bra. Relax arms at sides. Pull tape across the fullest part of the bust.

Waist

Find the natural waist. This is the smallest part of the waist. Usually about 1 in. above belly button. Keep tape slightly loose to allow for breathing room.

Hips

Find the widest part of the hips. Usually about 7 in. below natural waist. Tape should brush across both hipbones.

Hollow to Floor (Bare Foot)

Stand straight with feet together. Measure in bare feet. Begin at the hollow space between the collarbones and pull tape straight down to the floor. To fit high heels, we’ll add an extra 1-5 cm onto customized floor-length dresses and dresses with trains.

Height

Stand straight with feet together. Measure in bare feet. Begin at the top of the head and pull tape straight down to the floor.

Shoulder Width

From the edge of the shoulder socket, measure across the back to the same point on the other shoulder.

Arm Length

Measure from your shoulder point to the wrist.

Armhole

Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.

Wrist Circumference

Measure the width across the widest part of your wrist.

Q: Where can you ship to?

A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Q: What kind of warranty or guarantee do you offer on your products?

A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it's never be our intention to send out damaged or faulty goods.

Q: When will I receive my items after I place an order?

A: Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.

Q:What if I don’t like the item, can I return it back?

A: It depends, if your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.

Q: What payment methods do you accept?

A: We currently accept Credit card and PayPal payment. If you don’t have PayPal account,you can open one which is very easy. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express),Debit Card, or E-check (i.e. using your regular Bank Account).

Q: How can I make a change on my order?

A: Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid. In addiction, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However,refund&exchange is not available when your order is finished.

Q: How can I receive a full refund?

A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.