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Welcome to our store, thanks for your interest in our dresses, we accept Credit Card and PayPal payment.
Dresses can be made with custom sizes and color, wholesale and retail are also warmly welcomed. Service email: firstname.lastname@example.org
1.Style: brand new, column, mermaid or A-line style.
2.Length: knee length, Tea Length, or floor length are all available.
3.Fabric: imported satin, silk, special taffeta, stretch satin, organza, chiffon, lace, tulle are available.
4.Embellishment: beading, embroidery, appliques, handmade flowers, handmade ruffles are available.
5.Color: color free, all the colors on our color chart are available.
6.Closure: Zipper back or Lace up back.
7.Lining: Boned and Fully Lined.
Size: Please refer to the above standard size chart carefully if you choose standard size, to make sure the standard size fit you well. Sizes (bust)/(waist)/(hips)/(Hollow to Hem) is very important. If you need to do custom size, please provide sizes listed below:
Height with Shoes :_______cm/inch ( height is from your top head to your toe,without shoes)
Height without Shoes :_______cm/inch
Normal time: 15-20 days
Rush order: within 15 days, but there will be a US$30 accelerating fee.
More information you need to know:
1.Packaging: Delicate box package or plastic bags, each dress will be packed tightly with water proof bag.
2.Shipping Method: by UPS or DHL or some special airline.
3.Payment: we mainly accept PayPal payment at this moment, it's easy and safe.
4.Return policy and custom taxes: Please refer to FAQ.
Thanks so much for your bidding, hope you can get your perfect dress here. If you received an unsatisfied item for some reason, please do not worry and contact us immediately, we will try our best to help. Much appreciated if you can leave a 5 STAR positive feedback if you are satisfied with our items and services.
We are sorry if you have to file an RMA ( Return Merchandise Authorization) request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
If we send you the wrong item:
In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.
If we send you the right item but wrong color:
In this case,as returning back is too troublesome and cost a lot,if you also like the color we send you and are willing to keep it,we would like to make some compensation for that.
Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.
If the dress is fine but you just don't like it anymore:
We do not accept return just because customers do not like the item you received even it is right for everything.
We do not accept cancellation of orders in the production process, if the cancellation，only get a partial refund
We don't accept returning for following cases:
2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 2 days from the day you receive your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,We have the right to refuse to return
2) Once Customer Service has approved your request,they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package,your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
4) All returns costs (customer bears the shipping cost and tax)
Luladress reserves the rights to deny credit if items returned in unacceptable condition.
If the problem for return or exchange is caused by yourself, we will not accept the return or the exchange.