How to Measure

Bust

This is not your bra size. Wear a bra. Relax arms at sides. Pull tape across the fullest part of the bust.

Waist

Find the natural waist. This is the smallest part of the waist. Usually about 1 in. above belly button. Keep tape slightly loose to allow for breathing room.

Hips

Find the widest part of the hips. Usually about 7 in. below natural waist. Tape should brush across both hipbones.

Hollow to Floor (Bare Foot)

Stand straight with feet together. Measure in bare feet. Begin at the hollow space between the collarbones and pull tape straight down to the floor. To fit high heels, we’ll add an extra 1-5 cm onto customized floor-length dresses and dresses with trains.

Height

Stand straight with feet together. Measure in bare feet. Begin at the top of the head and pull tape straight down to the floor.

Shoulder Width

From the edge of the shoulder socket, measure across the back to the same point on the other shoulder.

Arm Length

Measure from your shoulder point to the wrist.

Armhole

Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.

Wrist Circumference

Measure the width across the widest part of your wrist.

SHIPPING
Normal delivery: 25-30 days. Rush order: within 15 days, with a US$30 rush fee.
Orders ship by UPS, DHL or air freight, and a tracking link is emailed once your order ships.
View full shipping policy

RETURNS & REFUNDS
Wrong item received: send us photos or a video, and once verified we will exchange it or give a full refund.
Contact Customer Service within 15 days of receiving your order; returns must be approved before you ship items back. Items must be unworn, unwashed and unaltered, with tags attached. Return shipping is paid by the customer.
Custom orders (custom size or color) and plus sizes larger than US14 cannot be returned.
Cancellations: full refund within 24 hours of payment; partial refunds apply after that, and shipped orders cannot be cancelled.
EU customers have a 14-day right of withdrawal.
View full refund policy

Q: Where can you ship to?

A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Q: What kind of warranty or guarantee do you offer on your products?

A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it's never be our intention to send out damaged or faulty goods.

Q: When will I receive my items after I place an order?

A: Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.

Q:What if I don’t like the item, can I return it back?

A: It depends, if your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.

Q: What payment methods do you accept?

A: We currently accept Credit card and PayPal payment. If you don’t have PayPal account,you can open one which is very easy. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express),Debit Card, or E-check (i.e. using your regular Bank Account).

Q: How can I make a change on my order?

A: Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid. In addiction, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However,refund&exchange is not available when your order is finished.

Q: How can I receive a full refund?

A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.